FAQs: GRI's Services

Do you have questions about GRI, its products and services? Here are answers to some of the most frequently asked questions. If you still can’t find the answer you need, please get in touch with GRI.
 

 Services fees starting January 2020

 
Please note that our pricing policy is reviewed annually. Our pricing policy has been updated to include services fees starting from January 2020. You can access the Pricing Policy here. 
 

 General

 

Whether you’re a starting or seasoned reporter, GRI’s specialized reviews and support will take your report to the next level. Browse through the range of services and get expert guidance at every step of the reporting process.

Does GRI provide consultancy Services on reporting?

No. GRI is independent. Providing consultancy on GRI Standard is not what GRI does. GRI cannot engage with reporters about their report in the critical role that is sometimes requested. 

Impartiality is an important part of maintaining GRI’s credibility as a trusted provider of sustainability reporting frameworks.

GRI does not recommend or endorse any particular consultants.

Does GRI assure sustainability reports? 

GRI’s Services are not an external assurance engagement, although are complementary to external assurance. With its services, GRI simply acts as a stakeholder of the reporting organization and assists them to better address the reporting requests as set out by the GRI Standards.

However, GRI recommends the use of external assurance. GRI does not make recommendations on which assurance provider to choose, nor on the assurance approach to use. 

Does GRI offer training on reporting or how to use the GRI frameworks? 

Yes. GRI has created resources for training and continuously expands them.

For the Certified Training Program, GRI has partnered with leading training institutions worldwide to deliver GRI reporting training, customized for local markets. By using a recognized GRI Training Partner you can be certain of getting accurate information about GRI’s reporting framework, and up-to-date information on best practice in reporting.

For more information on Training and workshops, see here.

Does GRI provide software to help reporting based on its frameworks? 

GRI has the GRI's Certified Software and Tools program which enables the authorized use of GRI’s copyright-protected content in software and tools developed by other organizations. The certification verifies that GRI’s content has been applied correctly Find more information here. More information about this program here.

Email us for more information.


 

 Standard Alignment Checks

 

How can I sign up or apply for a GRI Service? 

To submit your report for one of GRI’s Services, send the required documents to reportservices@globalreporting.org and please indicate which Service you would like to have conducted. 

For more information on the documents required for each Service, please refer to our website.

Depending on the Service, it may take a couple of weeks to complete the service. You are therefore encouraged to reserve your spot as early as possible. 


How much do the GRI Services cost? 

GRI offers a variety of Services to cover the needs of sustainability reporters. For more information on the different Services and fees, please see the GRI Report Services Pricing Policy.


How much time does GRI need to conduct a service and provide feedback? 

For the Materiality Disclosures Service and the Management Approach Disclosures Service, GRI provides the first feedback report within 5 work days of receiving all of the necessary documentation to conduct the Services. For an additional fee, GRI will provide the first feedback within 2 full working days after the receipt of all the documents.

For the Content Index Service and the SDG Mapping Service, GRI provides the first feedback report within 8 working days of receiving all of the necessary documentation. For an additional fee, GRI will provide the first feedback within 4 full working days after the receipt of all the documents.


What happens if the recommended adjustments are not implemented? 

GRI only provides recommendations about what adjustments are necessary in order to align a report with the GRI Standards.

Should a reporting organization decide not to implement those recommendations, then, in some cases the Service will not be finalized and the GRI Service organizational mark will not be provided.

The reporting organization is liable for the service fee even it decides not to implement the recommendations.


How can organizations use the GRI Service organizational marks? 

Organizations that have completed a GRI Service are required to use the GRI Service organizational mark, in the final version of the report, on the first page of the GRI content index. The Mark cannot be used in any other place.

More information on the Organizational Marks and their terms of use can be found here.


Why must reporters include disclosure labels in their GRI reports for the Content Index, Management Approach Disclosures, Materiality Disclosures or SDG mapping Services?

Disclosure labels are references that indicate to report readers where a specific disclosure is addressed in the body of the report. The labels help report readers locate information and are a means by which reporting organizations can make their reports more transparent by making their disclosures easier to find.

The use of disclosure labels is not required by the GRI Standards for reports to be in accordance. However, to apply for the GRI Standard Alignment Check Services, the use of disclosure labels is required.

GRI uses the disclosure labels to confirm that the referenced disclosures within the scope of each Service are in the correct locations as indicated in the content index.

The disclosure labels can be incorporated in the report in different ways; they can be included directly in the text, in the footnotes, subscript or superscript, next to chapter or subchapter titles. Another option would be to incorporate the labels in the layout solutions. The format can be chosen by the reporting organization as long as it is clear, consistent and includes the number for each disclosure. Some examples of labels are: GRI 102-10, 303-3, Disclosure 102-10.

All reports submitted for GRI Services must include the disclosure labels on pages in the text of reported materials, for all pages referenced in the GRI content index. If a disclosure is explained over a range of pages, the disclosure label should be used on all pages.

I have questions about the Services. Who can I contact? 

You can contact GRI Services anytime via email at: reportservices@globalreporting.org 

We will do our best to answer email requests as soon as possible.