GRI 416: Customer Health and Safety 2016 sets out reporting requirements on the topic of customer health and safety. This Standard can be used by an organization of any size, type, sector or geographic location that wants to report on its impacts related to this topic.


In the context of the GRI Standards, the social dimension of sustainability concerns an organization’s impacts on the social systems within which it operates.

GRI 416 addresses the topic of customer health and safety, including an organization’s systematic efforts to address health and safety across the life cycle of a product or service, and its adherence to customer health and safety regulations and voluntary codes.

These concepts are covered in key instruments of the Organisation for Economic Co-operation and Development: see the References section of this Standard.

The disclosures in this Standard can provide information on an organization’s impacts related to customer health and safety, and how it manages these impacts.

Additional disclosures that relate to this topic can also be found in:

Effective date: 1 July 2018



GRI 416: Customer Health and Safety

1. Management approach disclosures
2. Topic-specific disclosures

Disclosure 416-1 Assessment of the health and safety impacts of product and service categories
Disclosure 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services





Please see the GRI Standards translation page for available translations of the Standards, or to find out more about the upcoming translation schedule and how to get involved.

Related Standards

This Standard is to be used together with the most recent versions of the following documents.